Last updated 18 September 2026
Data deletion instructions
Use this public process to request deletion of data held by DiyalogPilot, including data related to a Meta, Facebook Login for Business, or WhatsApp Business connection.
1. Send your request
Email diyalogpilot@diyalogpilot.com or the registered electronic-mail address tarensoteknoloji@hs01.kep.tr with the subject “DiyalogPilot data deletion request”. Where possible, send it from the email address authorized for the account or business.
2. Verification
Include enough information to match the request to the relevant user, business, and WhatsApp connection. We may request additional evidence only when necessary to prevent unauthorized deletion. We will never ask for your password, multi-factor code, full card number, or CVV.
3. Data covered
The request may cover account, contact, profile, support, conversation, and message records that can legally be deleted, as well as Meta business portfolio, WhatsApp Business Account, phone identity, connection status, authorization references, encrypted provider tokens, and related operational logs held by DiyalogPilot.
4. Meta and WhatsApp disconnection
Where applicable, DiyalogPilot will disconnect the Meta/WhatsApp integration and delete locally held access tokens and connection records that may lawfully be removed. This request does not itself delete data that Meta independently controls; those choices can also be managed in the relevant Meta account.
5. Legal retention and result
Records required for legal, financial, security, fraud-prevention, or dispute purposes may be retained with restricted access for the applicable obligation. They are deleted, destroyed, or anonymized when that obligation ends. We send the result through a verified contact channel within the procedure and periods required by applicable law.